Terms & Conditions
Welcome to EAUCOSTA. By accessing this website or purchasing products from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. About EAUCOSTA
EAUCOSTA is an online fragrance and perfume store offering perfume and fragrance-related products to customers.
2. Use of Website
You agree to use this website only for lawful purposes. You must not misuse the website, attempt unauthorized access, or use the website for fraudulent activities.
3. Products
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on the website are accurate. However, the actual product appearance or packaging may vary slightly from the images shown online.
4. Product Prices
All prices displayed on the website are in Indian Rupees (INR). Prices, offers and discounts may be changed or updated from time to time.
5. Orders
Customers can place orders through our website by providing the required billing, shipping and contact information.
An order is considered confirmed after successful order submission and payment confirmation, where online payment is applicable.
EAUCOSTA reserves the right to cancel an order in cases such as product unavailability, technical errors, incorrect information or suspected fraudulent activity.
6. Payment
We accept payments through the payment methods available at checkout. Payments may be processed through secure third-party payment gateway providers.
EAUCOSTA does not store customers' complete debit card, credit card, CVV, UPI PIN or banking passwords on its website.
7. Payment Failure
If a payment fails or is declined, the order may not be processed until successful payment confirmation is received.
If money has been debited from your account but the order is not confirmed, please contact us. The transaction will be checked with the relevant payment gateway or bank, and eligible refunds will be processed according to the applicable payment provider's timelines.
8. Shipping & Delivery
We deliver products to locations covered by our shipping partners within India.
Delivery time may vary depending on the delivery location, courier availability, weather conditions, public holidays and other circumstances beyond our control.
Customers are responsible for providing a correct and complete delivery address and contact information.
9. Cancellation
Customers may request cancellation before an order is dispatched. Once an order has been dispatched, cancellation may not be possible.
To request cancellation, please contact us as soon as possible with your order details.
10. Returns & Refunds
EAUCOSTA accepts eligible returns according to our Return & Refund Policy.
Products should generally be unused, unopened and in their original condition and packaging, except where the product has been received damaged, defective or incorrectly.
Approved refunds will be processed through the applicable payment method or payment gateway, subject to the relevant processing timelines.
11. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
We may request photographs, videos or other information to verify the issue and process the request.
12. Fragrance Safety
Perfumes and fragrance products are intended for external use only. Please follow the usage and safety instructions provided on the product packaging.
- Avoid contact with eyes.
- Do not ingest fragrance products.
- Do not apply on damaged or irritated skin.
- Keep away from children.
- Keep away from heat, flames and direct sunlight.
13. Intellectual Property
All website content including the EAUCOSTA name, logo, images, text, product descriptions and designs belongs to EAUCOSTA or its respective owners and may not be reproduced without permission.
14. Third-Party Services
Our website may use third-party services including payment gateways, courier services and other service providers. These services may have their own terms and privacy policies.
15. Limitation of Liability
EAUCOSTA will make reasonable efforts to maintain the website and provide products as described. We are not responsible for temporary website interruptions, payment gateway failures, courier delays or circumstances beyond our reasonable control.
16. Changes to Terms
EAUCOSTA may update these Terms & Conditions from time to time. Updated terms will be published on this page with the revised date.
17. Governing Law
These Terms & Conditions are governed by the applicable laws of India. Any disputes shall be subject to applicable laws and jurisdiction in Maharashtra, India.
18. Contact Us
EAUCOSTA
Near Patil Chawdi,
Pune - Solapur Road,
Varvand, Daund,
Pune, Maharashtra - 412215, India
Email: support@eaucosta.com
Phone / WhatsApp: +91 72730 41041
Business Hours: Monday - Saturday, 10:00 AM - 7:00 PM